Ray

1. what is your topic? (per chapter title) My topic is in Management Philosophy (Managing Organizational Culture), i will be talking about the following: 2. what company are you assessing as consultants? 3. provide some background information about the business (just start on it but not due until final project is due, as is the case with numbers 6 and 7)
 * -How they manage in the cooperation and in different location stores.
 * -How are they trained to be an employee and manager.
 * -How is the coffee making process all the way to the end which is deliver the product to the customer.
 * -What is the expectation from the company and the customer.
 * Starbucks in different location and starbucks as in the cooperation.
 * 1)  Starbucks has always been a place where you can find the world’s best coffees. But in 1971, you would have had to travel all the way to our only store in Seattle’s historic Pike Place Market
 * 2)  The first Starbucks opens. The name comes from Herman Melville’s Moby Dick, a classic American novel about the 19th century whaling industry. The seafaring name seems appropriate for a store that imports the world’s finest coffees to the cold, thirsty people of Seattle.
 * 3)  Howard Schultz joins Starbucks in 1982. While on a business trip in Italy, he visits Milan’s famous espresso bars. Impressed with their popularity and culture, he sees their potential in Seattle. He’s right – after trying lattes and mochas, Seattle quickly becomes coffee-crazy.

Meeting 5/20 We discussed about our own topic and applied to the location that we visit. Different starbucks tend to have different kind of attitude. No matter employees or customers, they all have different attitude in different location. I talked about the location in Walnut. The location in walnut is comfortable, customers are mostly teenage and working adult. It is because that location is around Mt Sac collage and calpoly. Also there are a lot of the warehouses around as well.

Video ideas:
 * 1) introduction (each person discuss in different location, how is the location different with other location)
 * 2) discuss our own topic ( each person doing video in their own topic, like wrapping up the presentation and restate the topic)
 * 3) Skid ( acting like customer and employee, how is the customer and employee different than other location, attitude/nationality/status)

Definition: A management philosophy links key goal related strategic issue with key collaboration issue and come up with a series of general ways by which the firm will manage its affairs. It includes: 1) Establishes generally understood boundaries for all members of the firm 2) Provides a consistent way of approaching new and novel situations 3) Helps hold individuals together by assuring them of a known path toward success
 * Management Philosophy and strategy**
 * Importance of Management philosophy and strategy**
 * Helps in achieving the organizational goals in an effective and efficient manner.
 * Helps developing more complex management structural that are needed as firms grow.
 * Set up communication system for the whole company, from the top management to the employees.
 * Sets goals and strategies to meet all existing and potential competitors.


 * Starbucks’ management philosophy **

// Employee First //philosophy


 * Also as known as “Leave no one behind”
 * Starbucks knows employees that are treated well, will in turn, treat customers well
 * Starbucks offers all full-time and part-time employees the opportunity to receive full healthcare benefits (medical, dental, vision and alternative services)
 * Stock options/discounted stock purchase plans(up to 14 percent of their gross pay and 85 percent of fair market value)
 * Matches employees’ contributions to their 401k plans, adding from 25 to 150 percent of the first 4 percent of pay, depending on length of service.
 * Starbucks’ management strategy**
 * New employees get 24 hours of in-store training, provide information about coffee and how to meet, greet and serve customers.
 * Develop top management team, hiring people with extensive experience in managing and expanding retail chains
 * Quality and board product line and product mix. (Roasted coffee beans, fresh expresso, sandwich, salad etc.)
 *  Satisfy customers needs and be convenience (Many locations in different busy area, Wifi service, music, newspaper, etc)

5/30 Video finished (all members attended and film different locations) Powerpoint Email sent, will be done by 5/31.